Terms of service
Overview
Welcome to WAXOLOGY.
In these Terms of Service, “WAXOLOGY”, “we”, “us” and “our” refer to WAXOLOGY, operated by WAXOLOGY ZILAKOS in Norway. We operate this online store and website, including all related information, content, features, tools, products and services (the “Services”).
Our online store is hosted by Shopify, which enables us to offer our products and Services to you.
These Terms of Service, together with the policies referenced on our website, explain your rights and responsibilities when using our Services or purchasing our products.
By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
Nothing in these Terms of Service excludes or restricts any mandatory consumer rights under Norwegian law or other applicable consumer protection legislation.
1. Access and account
You must provide accurate, current and complete information when placing an order or creating an account.
You are responsible for keeping your account details secure and for ensuring that the information associated with your orders is correct.
You must use our Services lawfully and must not use another person's payment information or account without authorisation.
2. Our products
WAXOLOGY creates handmade candles, personalised candles and wax melts.
We make reasonable efforts to ensure that our product descriptions, photographs, colours and other details accurately represent our products.
Because our products are handmade, minor variations in colour, finish, texture, appearance and decorative details may occur. Colours and image details may also appear differently depending on your screen, device settings and the materials or techniques used during production.
These minor variations do not automatically mean that a product is defective or does not conform to its description. However, this section does not limit your legal rights if a product is defective, damaged, incorrect or materially different from what was agreed.
Product descriptions will explain any important characteristics, personalisation requirements and foreseeable variations relevant to the product.
We reserve the right to update product descriptions, discontinue products or limit quantities, subject to applicable law and any orders already accepted.
3. Orders and personalised products
When you place an order, you make an offer to purchase the selected products at the prices and on the terms displayed during checkout.
Your order is subject to acceptance and payment processing. We will send an order confirmation to the email address you provide.
Please review your order carefully before completing your purchase, particularly the selected fragrance, product size, personalisation details, uploaded photographs and delivery address.
If we cannot fulfil an order, or if an order must be cancelled or changed, we will contact you and provide any refund required by applicable law.
Personalised candles
Personalised candles may be made using photographs, names, messages, designs or other details supplied by the customer.
You are responsible for ensuring that the information and images you submit are correct and suitable for the requested product.
Please check your uploaded photograph and personalisation details carefully before placing your order. Production may begin after the order is accepted, and changes or cancellations may not be possible once production has started.
For clearly personalised or made-to-order products, the statutory right of withdrawal may not apply where the relevant legal exemption for personalised goods applies under Norwegian law.
This does not remove your rights if the product is defective, damaged, incorrect or materially different from the agreed specifications.
Please refer to our Return and Refund Policy for further details.
4. Prices, shipping costs and billing
All product prices and applicable charges will be displayed during checkout before you complete your purchase, as required by applicable law.
The price applicable to your order is the price displayed at the time of purchase and confirmed in your order confirmation.
Shipping costs
Shipping costs are paid by the customer unless free shipping is expressly offered. The applicable shipping costs will be displayed at checkout before the customer completes the order.
Any applicable taxes and other mandatory charges will be disclosed as required by law. Any additional import duties or charges that may apply to international shipments will be explained where applicable and to the extent required by law.
We reserve the right to change product prices and promotions prospectively. Such changes will not affect orders that have already been accepted, except where a correction or other action is permitted by applicable law.
You agree to provide accurate billing and payment information and to use a payment method you are authorised to use.
5. Shipping and delivery
We aim to prepare and dispatch orders within the processing times stated on our website or otherwise agreed with the customer.
Delivery times are estimates unless a specific delivery date has been agreed. Actual delivery times may depend on the destination, shipping provider and circumstances outside our reasonable control.
Shipping costs will be shown at checkout before the order is completed, unless free shipping is expressly offered.
Customers are responsible for providing a complete and accurate delivery address. Please contact us at info@waxology.no as soon as possible if you notice an error in your delivery details.
Where WAXOLOGY arranges delivery, responsibility for loss or damage during transport remains with WAXOLOGY until the goods are delivered to the customer, as required by applicable law.
If an order is delayed, lost, damaged or not delivered, please contact us at info@waxology.no so we can investigate and help resolve the matter.
Nothing in this section excludes or limits your statutory rights regarding delayed, lost, damaged or undelivered orders.
For further information, please refer to our Shipping Policy.
6. Intellectual property
The content of our website, including our brand name, logos, product names, photographs, designs, graphics, text and other materials, is owned by WAXOLOGY or used with permission from the relevant rights holders.
You may use our website for personal, non-commercial purposes. You must not copy, reproduce, distribute, modify or commercially use our content without prior written permission, except where permitted by law.
Purchasing a product does not transfer ownership of our intellectual property or grant permission to reproduce or commercially exploit our designs.
All rights not expressly granted are reserved by the relevant rights holder.
7. Customer-uploaded photographs and content
If you upload a photograph, image, message or other material for a personalised product, you confirm that you have the necessary rights or permission to provide it for this purpose.
You must not submit material that unlawfully infringes another person's copyright, privacy or other rights.
You grant WAXOLOGY permission to use the submitted material only as reasonably necessary to process your order, create the personalised product, provide customer service and resolve any related issue, subject to our Privacy Policy and applicable law.
We will not use your personal photograph for public marketing or promotional purposes without a separate appropriate legal basis or permission where required.
You remain responsible for the content you submit, subject to applicable law.
8. Optional tools and third-party services
Our Services may include features or tools provided by third parties, including payment providers, shipping services and other applications.
These services may be subject to separate terms and privacy policies. We do not control every aspect of third-party services and cannot guarantee their uninterrupted availability.
This does not affect any obligations or responsibilities that remain with WAXOLOGY under applicable law.
9. Third-party links
Our website may contain links to third-party websites or services.
We provide these links for convenience. We are not responsible for the content, policies or practices of independent third-party websites.
If you access a third-party website, you do so subject to that website's own terms and policies.
10. Relationship with Shopify
Our online store is hosted by Shopify. However, purchases made through our store are transactions between you and WAXOLOGY.
Shopify provides the platform that enables us to operate our online store. This does not remove or reduce WAXOLOGY's obligations to customers under applicable law.
11. Privacy
We collect and process personal information to operate our store, accept and fulfil orders, arrange deliveries, provide customer support and meet our legal obligations.
Personal information may be processed by Shopify and relevant service providers, such as payment processors and shipping providers, where necessary for these purposes and in accordance with applicable law.
For more information about how personal information is collected, used, stored and shared, please read our Privacy Policy.
12. Feedback and reviews
If you submit a review, suggestion or other feedback, you confirm that it is truthful to the best of your knowledge and does not unlawfully infringe another person's rights.
We may use feedback to improve our products and Services. We will not treat private customer communications or uploaded personal photographs as public marketing content without an appropriate legal basis or permission where required.
We may remove or moderate content where there is a lawful and reasonable basis to do so.
13. Errors and inaccuracies
We aim to ensure that the information on our website is accurate and up to date. Occasionally, errors or omissions may occur in product descriptions, prices, promotions, shipping charges or availability.
If we identify a material error affecting an order, we may contact you to explain the issue and discuss an appropriate solution in accordance with applicable law.
If an order is cancelled or cannot be fulfilled after payment has been collected, we will provide any refund required by law.
14. Prohibited uses
You must not use our Services:
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For unlawful, fraudulent or malicious purposes.
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To violate applicable laws or the rights of others.
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To submit false or misleading information.
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To upload malicious software or interfere with the operation or security of our website.
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To unlawfully copy or exploit our content or intellectual property.
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To collect or misuse another person's personal information.
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To interfere with other customers' use of our Services.
We may restrict access to our Services where reasonably necessary and lawful if these Terms are violated.
15. Suspension and termination
We may suspend or restrict access to our Services where reasonably necessary for security, fraud prevention, legal compliance or the protection of our business and customers.
Any action affecting an existing order will be handled in accordance with applicable law. You remain responsible for amounts properly due for products or services already supplied.
Any provisions that by their nature should continue to apply after termination will remain effective to the extent permitted by law.
16. Website information and warranties
We make reasonable efforts to keep our website available and to provide accurate product information.
We cannot guarantee that the website will always be uninterrupted, error-free or available at all times.
Nothing in these Terms excludes or limits any mandatory statutory guarantees, product conformity rights or other consumer protections that apply to purchases from WAXOLOGY.
17. Limitation of liability
To the extent permitted by applicable law, WAXOLOGY is not responsible for losses that could not reasonably have been foreseen or for circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any applicable liability relating to defective products, personal injury, failure to fulfil statutory obligations or other non-waivable consumer rights.
18. Indemnification
You are responsible for unlawful use of our Services and for material you submit that unlawfully infringes another person's rights.
Nothing in this section requires you to compensate WAXOLOGY for matters for which you are not legally responsible or limits any rights you have under applicable consumer protection law.
19. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any provision that conflicts with mandatory consumer protection legislation will apply only to the extent legally permitted. Your non-waivable statutory rights remain unaffected.
20. Entire agreement
These Terms of Service, together with the policies referenced on our website and any applicable order-specific agreements, describe the terms governing your use of our Services and purchases from WAXOLOGY.
If a provision of these Terms conflicts with a mandatory legal requirement, the legal requirement will prevail.
21. Assignment
You may not transfer your rights or obligations under these Terms to another person without our consent, except where permitted by law.
WAXOLOGY may transfer its rights or obligations where permitted by law, provided that such transfer does not unlawfully affect your consumer rights.
22. Governing law
These Terms of Service are governed by the laws of Norway.
Nothing in these Terms excludes, restricts or limits mandatory rights or protections available to consumers under Norwegian law or other applicable consumer protection legislation.
Consumers retain the right to bring complaints or claims before the competent authorities or courts as provided by applicable law.
23. Language
These Terms of Service are provided in English.
If we provide a translation, we will make reasonable efforts to ensure that it is accurate. Any interpretation or dispute will be handled in accordance with applicable law, including any mandatory requirements relating to language or consumer information.
24. Headings
The headings in these Terms are included for convenience and do not affect the interpretation of the provisions.
25. Electronic communications
By placing an order or contacting us electronically, you agree to receive order confirmations, delivery updates, customer service messages and other communications relating to your transaction electronically, where permitted by law.
You are responsible for providing a valid email address and keeping your contact details up to date.
Marketing communications, where applicable, will be handled in accordance with the relevant consent requirements and applicable law.
26. Changes to these Terms
We may update these Terms of Service from time to time by publishing a revised version on our website.
Changes will apply from the date stated in the updated Terms and will not retroactively alter existing orders except where permitted by law.
We encourage you to review this page periodically.
27. Contact information
If you have any questions about these Terms of Service, please contact us:
Business name: WAXOLOGY ZILAKOS
Email: info@waxology.no
Country: Norway
Our additional business and contact details are provided in our Contact Information policy.
For questions about returns, refunds or exchanges, please refer to our Return and Refund Policy. For delivery information, please refer to our Shipping Policy.