Shipping Policy

Thank you for shopping with WAXOLOGY. This policy explains how we prepare, ship and deliver your orders.

1. Order Processing

All WAXOLOGY products are carefully prepared and packaged before dispatch.

Standard products

Processing times for standard products may vary depending on product availability and order volume. We will prepare and dispatch your order as soon as reasonably possible.

Personalised candles

Personalised candles are made to order and require approximately 10 days for production and preparation before dispatch.

The production and preparation period is separate from the delivery time. Please allow additional time for personalised orders.

You will receive an order confirmation by email after placing your order. Once your order has been dispatched, we will send a shipping confirmation and tracking information where tracking is available.

2. Shipping Methods and Delivery Times

Estimated delivery time is generally 4–7 days after dispatch, depending on the destination and shipping method selected at checkout.

For personalised candles, please allow approximately 10 days for production and preparation before the estimated delivery period begins.

Delivery times are estimates and are not guaranteed unless a specific delivery date has been agreed. Delivery may be affected by the destination, shipping provider, weather, customs processing or other circumstances outside our reasonable control.

Any mandatory consumer rights relating to delayed or undelivered orders remain unaffected.

3. Shipping Costs

Shipping costs are paid by the customer unless free shipping is expressly offered.

Shipping charges are calculated at checkout based on the delivery destination, order details and available shipping methods. The applicable shipping cost will be displayed before you complete your purchase.

Any free-shipping offers will be subject to the conditions displayed on our website or at checkout.

4. International Orders, Customs and Import Charges

Orders shipped outside Norway may be subject to VAT, customs duties, import taxes or carrier handling fees, depending on the destination and applicable rules.

Where applicable charges are collected at checkout, they will be displayed before you complete your purchase. If these charges are not collected at checkout, they may be payable by the customer before or at delivery, as permitted by applicable law and the information provided at checkout.

Customs processing may affect delivery times. Customers should check any import requirements that apply to their destination before placing an order.

5. Shipping Destinations

WAXOLOGY currently offers shipping to the countries available for selection at checkout. Available destinations and shipping methods may change over time.

If your country is not available at checkout, please contact us at info@waxology.no before placing your order.

International orders may be subject to customs procedures, import charges or additional delivery delays.

6. Order Tracking

When tracking is available for your selected shipping method, we will send you a tracking number or link after dispatch.

Tracking information may take some time to appear or update in the shipping provider's system.

7. Address Accuracy

Please ensure that your shipping address and contact details are complete and correct before placing your order.

If you notice an error, contact us as soon as possible at info@waxology.no. We will try to help if your order has not yet been dispatched, but changes cannot be guaranteed after dispatch.

8. Lost, Damaged or Delayed Packages

If your order is delayed, appears to be lost, arrives damaged or has not been delivered, please contact us at info@waxology.no and include your order number and any relevant details.

We will investigate the issue and work towards an appropriate resolution.

Where WAXOLOGY arranges delivery, our responsibilities for loss or damage during transport and any remedies available to the customer are governed by applicable law.

Nothing in this policy transfers statutory responsibility to the customer or limits the customer's mandatory consumer rights.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at info@waxology.no.

We may be able to make changes before dispatch, but changes cannot be guaranteed once production, preparation or dispatch has begun.

For personalised or made-to-order products, the statutory right of withdrawal may not apply where the relevant legal exemption for personalised goods applies under Norwegian law. This does not affect any rights relating to defective, damaged, incorrect or non-conforming products.

Any cancellation, refund or other remedy will be handled in accordance with our Return and Refund Policy and applicable law.

10. Contact Us

If you have questions about shipping or delivery, please contact us:

WAXOLOGY
Email: info@waxology.no
Norway